Shipping policy
Shipping Policy
Thank you for shopping with us. Below are the terms and conditions that make up our Shipping Policy.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. We will notify customers of any significant delays.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Local Shipping: 3–7 business days
- International Shipping: 7–21 business days
Delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number. Tracking information may take up to 48 hours to become active.
Shipping Destinations
We currently ship to [list countries/regions you serve].
If your country is not available during checkout, please contact us for assistance.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, and import fees may apply. These charges are the responsibility of the customer and are determined by the destination country's customs authorities.
Lost or Damaged Packages
We are not responsible for delays caused by shipping carriers. However, if your package is lost or arrives damaged, please contact us within 7 days of delivery so we can assist you.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing an order. We are not responsible for orders shipped to an incorrect address provided by the customer.